Normal Shipping Process:
If your order is placed before 1pm we will try and ship it same day, but this is dependant on the volume of orders we have to prepare. E.g. on a Monday we have all the weekend orders to handle, so there's a longer queue.
When your order is shipped you will recieve tracking information by email, and delivery is usually next day, courier permitting.
All orders are shipped in plenty of bubblewrap and are fully insured to the point of receipt by you. We minimise waste by reusing packing we recieve stock in, and use compostable packaging where possible.
Shipping to Highlands and Islands, including Channel Islands can take a little longer.
Corona Virus Impact:
While we are still working as normal, our delivery partners are feeling the strain. Please be patient and allow a few more days that usual if it's taking a while to deliver. Some parts of the country are slower than other due to staff levels, and it changes all the time.
If you are outside the UK you will be offered 2 postage choices. UPS which is usually delivered in 2 to 5 working days, or standard shipping, which usually takes 5 or more days.
Due to Brexit and the UK Government being rather poor at communicating import/export terms with all European countries, there may be import taxes and duty payable before delivery in the receiving country. This is payable by the customer, so please check with your government before you order to avoid surprises.
As soon as it is clear which countries have which charges, will will publish this so you will know when you shop with us, wherever you love.
If you have any questions on this, please get in touch.