If you have a damaged or faulty order, please contact us to discuss exchange, repair or refund options.
If you receive your order and it is not what you expected then you may return it for a full refund within 14 days with no challenge from us provided it is unused and in exactly the condition in which you received it. We kindly request that, as per the Customer Contracts Regulations which govern online returns, the customer pays for the postage back to us, but contact us first so we know to expect it.
If your order is faulty you have 30 days to return it to us and we will provide a return label for you. Please contact us to arrange.
If your item develops a fault please contact us to discuss. We always do what we can to keep our customers happy, but due to the nature of knife usage, care and storage we need to understand circumstances and inspect the item to determine whether a replacement, repair or refund (in full or part) is available.
When you contact us, subject to the above, we will send you a pre-paid label and you will need to repackage your order safely (making sure the blade is protected and cannot break through the packaging) attach the label and take it to a Post Office.
Refunds will take 3 to 5 working days to arrive back on the original form of payment.